My Internet connection seems slow
It’s possible that the router is causing speed issues, we always recommend bypassing the router and connecting directly to our connection to run a speed test. We do not recommend testing via wireless because wireless typically won’t provide you with the most accurate results. There are many variables that could impact your speed when connected to the internet through a wireless network. For example, microwaves, static electricity, fluorescent lights, windows, wall type and thickness, distance, band and signal settings, multiple devices on the same channel, and several other factors can impact the speeds you receive via wireless, when connected to the internet. These WiFi variables can add substantial delay which may result in speed degradation. A wired connection eliminates many of the potential variables of a wireless network, resulting in improved performance.
How to get the most accurate speed test results
Connections which rely on wireless signal strength may have varying results that do not represent the full potential of your service.
Actual speeds may vary depending on the number, performance, and configuration of the following:
For optimal performance, consult your equipment manufacturer/software developer for required upgrades, configuration updates, or troubleshooting guides.
Does the location of my wireless gateway or router affect WiFi performance?
Yes, for optimal performance, place the wireless gateway or router in:
Areas to avoid include:
Helpful websites for additional information: