My Internet connection seems slow

It’s possible that the router is causing speed issues, we always recommend bypassing the router and connecting directly to our connection to run a speed test.  We do not recommend testing via wireless because wireless typically won’t provide you with the most accurate results. There are many variables that could impact your speed when connected to the internet through a wireless network. For example, microwaves, static electricity, fluorescent lights, windows, wall type and thickness, distance, band and signal settings, multiple devices on the same channel, and several other factors can impact the speeds you receive via wireless, when connected to the internet. These WiFi variables can add substantial delay which may result in speed degradation. A wired connection eliminates many of the potential variables of a wireless network, resulting in improved performance.

How to get the most accurate speed test results
Our speed test gives the most accurate results when you are connected to the internet via a direct cable from your computer to our connection.

Connections which rely on wireless signal strength may have varying results that do not represent the full potential of your service.

  • Make sure you are connected to the internet directly
  • Make sure you are not downloading or uploading anything
  • Close any other programs that are using the internet
  • Turn off any other computers, tablets, gaming consoles that share your home network


Actual speeds may vary depending on the number, performance, and configuration of the following:

  • Connected PC or connecting PCs
  • Hardware (Processor (Single Core, Multi Core), RAM, Hard Drive (write speed capabilities))
  • Router and connecting adapters (Gigabit Ethernet required for 100M)
  • Software Applications
  • Web Browser/Browser Plug-ins (Flash/Java)
  • Website/Server Limitations (Not all speed test sites are capable of testing 100M)
  • Network Congestion


For optimal performance, consult your equipment manufacturer/software developer for required upgrades, configuration updates, or troubleshooting guides.

Does the location of my wireless gateway or router affect WiFi performance?

Yes, for optimal performance, place the wireless gateway or router in:

  • A central location where client devices will most likely be used
  • An elevated location, such as a higher shelf, where laptops have a line of sight view
  • A vertical position

Areas to avoid include:

  • An area away from other interference sources (such as microwaves, high powered appliances, 2.4 GHz cordless phones or other wireless devices close to other Wireless Access Points)
  • Avoid installation in basements and next to other Wireless Routers
  • An area away from metal objects and surfaces
  • Against a wall, tucked away in a corner on the floor or behind furniture
  • Near windows
  • Close to halogen or florescent lighting

Helpful websites for additional information: