How to Contact Falcon Broadband
At Falcon Broadband we are committed to servicing our customers in a prompt and friendly manner. Falcon Broadband customer service phone number is staffed 24 hours a day, 7 days a week for technical assistance. For sales and billing our local Colorado Springs staff is available from 8:00 am to 5:00 pm Monday through Friday. You may reach a Customer Service Representative by calling 719-573-5343 and selecting Option #1. Our Customer Service Representatives are trained to assist customers with technical support, billing questions, and account questions. They are also trained to handle new customer orders, inquiries about our service, and feedback or complaints from our customers.
Inquiries can also be submitted via email or online forms at the following addresses:
Customers can have inquiries and complaints escalated to the Customer Service Manager during our normal business hours of 8 am to 5 pm Monday through Friday. During those same hours, our Management Office can be contacted at 719-573-5343 option 5, or customers can visit the front counter at our office located at 555 Hathaway Drive, Colorado Springs, Colorado 80915 (you can find a map to our office on our web site).
Written communication can be sent to the attention of the General Manager, Ben Kley, via fax or mail to the following:
555 Hathaway Drive
Colorado Springs, CO 80915
Falcon Broadband will respond to all complaints in a timely manner after necessary time to investigate and discover information regarding the situation internally. Complaints will be evaluated by Falcon Broadband management and evaluated against Falcon Broadband’s policies and terms of service.
Falcon Broadband has a video franchise agreement with the city of Colorado Springs. The City of Colorado Springs Franchise Authority can be contacted at 719-385-5927.